Privacy policy.
We plan private journeys in Madagascar, and to do that we need to handle some personal information. This page explains what we collect, why, who sees it and what your rights are. We keep it short and plain on purpose.
1. Who we are
Positive Madagascar ([legal company name and registration number]), [registered address], Antananarivo, Madagascar, is responsible for your personal data ("we", "us"). Contact us at positivemadagascar@gmail.com or on WhatsApp at +261 34 86 694 31.
2. What we collect
- Enquiry details you choose to send: your name, email, interests, travel month, number of travellers, trip length and any notes. The enquiry form on this website prepares a message inside your own browser and then opens WhatsApp or your email app. Nothing is sent to our website server by the form. We only receive it when you press send in WhatsApp or email.
- Messages and calls you send us by WhatsApp, email or phone.
- Booking details, only if you book: full names as on passports, dates of birth, nationality, passport numbers where hotels, parks or domestic flights require them, flight details, dietary needs, mobility or health information you decide to share, and an emergency contact.
- Technical data: like most websites, our hosting provider may log your IP address, browser type and the pages requested, for security and reliability.
We do not currently run advertising or analytics trackers on this website, and the website itself does not set cookies. If that changes we will update this page and ask for your consent where the law requires it.
3. Why we use your data
| Purpose | Legal basis |
|---|---|
| Reply to your enquiry and prepare a quote | Steps you ask for before a contract; our legitimate interest in answering you |
| Arrange and run your trip with guides, hotels, parks and transport | Performing our contract with you |
| Health, dietary or accessibility information | Your explicit consent, which you can withdraw at any time |
| Accounting, tax and tourism regulations | Legal obligation |
| Occasional travel news, if you ask for it | Your consent |
4. Who we share it with
Only what is needed, and only to deliver your trip: our drivers and guides, hotels and lodges, national parks and reserve authorities, boat operators and domestic airlines, and payment providers if you pay through one. We also rely on service providers: WhatsApp (Meta) and our email provider for messages, and our website hosting provider. We never sell your personal data.
5. Fonts and photos loaded from other companies
This website loads fonts from Google Fonts and photographs from Unsplash. When your browser fetches them, those companies can see your IP address and basic browser details. Please read their own privacy notices. [Optional: we will host these files ourselves to avoid this.]
6. Transfers abroad
Your data may be handled in Madagascar and in other countries where our providers operate, including the European Union and the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.
7. How long we keep it
Enquiries that do not lead to a booking are kept for up to [24] months after our last contact, then deleted. Booking and accounting records are kept for as long as the law requires. You can ask us to delete your data earlier, unless we must keep it by law.
8. Your rights
Depending on where you live, you can ask us to access, correct, delete or restrict your data, to receive a copy of it, to object to certain uses, and to withdraw consent at any time. Email us and we will answer within one month. You may also complain to your data protection authority. If you are in the EU or UK, that is your national authority. In Madagascar, personal data protection is governed by Law No. 2014-038, and the authority is the CMIL [confirm current details].
9. Children
This website is not directed at children. Trips for under-18s are booked by a parent or legal guardian, who provides the child's details.
10. Security
We limit access to your data, use reputable providers and ask our partners to handle it only for your trip. No online system is completely secure, so please avoid sending passport scans or payment card numbers by ordinary email or chat unless we have agreed a safe method.
11. Changes to this policy
We may update this page. The date at the top shows the latest version.
12. Contact
Questions or requests: positivemadagascar@gmail.com · WhatsApp +261 34 86 694 31.